Real Estate leasing support

How can we help with your property?

Welcome — this page helps you reach the right real estate management team member or other department quickly. Send us a message using the form below, and the topic guides will show you what to do and what to have ready.

Prefer to reach us directly?

Our Real Estate Management Team is happy to help — reach out any time and we will point you to the right place.

Call us1-800-815-5715Email usREManagement@terrion.com

Colocation requests: commercial@terrion.com

Contact the team

Send us a message

Tell us a little about your request and the Real Estate Management team will reply by email. Not sure what to include? Check the topic guides beside the form.

Topic guides

Open your topic to see what happens next and what to include in your message.

I've sold my property

Congratulations on the sale. So the agreement with us continues smoothly with the new owner and to ensure no interruption in payments, we need a few details to update our records.

What happens next:

Let the Real Estate Management team know the sale is closed or will be closing.
Share the new owner’s contact information so we can reach out to them.
Have ready the items listed below.

Most ownership changes are processed quickly. To ensure a smooth transition, please send us and have ready the information below.

What to have ready

Your Site ID
Property address including your city and province
Closing / possession date
New owner’s name and email
A signed legal notice and direction, signed by the selling landlord

I need to update my banking information

We can update the account your payments are deposited into. For your security, please do not send full banking details by email — the Real Estate Management team will send you a secure form.

To get started, send us a message with:

Your Site ID
Civic address including city and province
The legal name on your agreement with us
A note that you would like to update your deposit details

They will reply with the secure form and confirm once the change is in place.

What to have ready

Your Site ID
Civic address including city and province
The legal name on your agreement with us

I have a question about my agreement

Happy to help with any question about your agreement — renewal timing, rent, terms, or access. The Real Estate Management team has your agreement on file.

Adding your Site ID and agreement reference number in your message helps us pull up your file before we reply, so you get a complete answer the first time.

What to have ready

Your Site ID
Agreement reference number (if you have it)

I have a question about property tax

Received your municipal property tax bill?

Send a copy of the bill directly to propertytax@terrion.com with your Site ID and property address — that is it. This is the fastest way to have it processed; no form needed.

For any other property tax question — assessments, or how tax is handled under your agreement — send us a message using the form and the Real Estate Management team will look into the details for you. Adding your Site ID and civic address in your message helps us pull up your file before we reply.

What to have ready

Your Site ID
Civic address including city and province
A copy of the tax notice or bill, if you have it

I have a question about insurance

Happy to help with insurance questions — coverage, certificates of insurance, or the requirements under your agreement. The Real Estate Management team can point you to the right details.

Adding your Site ID and civic address in your message helps us find your file quickly.

What to have ready

Your Site ID
Civic address including city and province
Your current certificate of insurance, if you have it

Site access or maintenance

For site access requests or to report a maintenance concern at your property, our Real Estate Management team will coordinate with the right crew.

If this is an urgent matter, please call our Network Operations Centre (NOC) at 1-800-391-1391 (Option 3). For non-emergency matters, please send us a message using the form on this page.

Real Estate leasing support

How can we help with your property?

Prefer to reach us directly?

Our Real Estate Management Team is happy to help — reach out any time and we will point you to the right place.

Call us1-800-815-5715Email usREManagement@terrion.com

Colocation requests: commercial@terrion.com

Contact the team

Send us a message

Tell us a little about your request and the Real Estate Management team will reply by email. Not sure what to include? Check the topic guides beside the form.

Topic guides

Open your topic to see what happens next and what to include in your message.

I've sold my property

Congratulations on the sale. So the agreement with us continues smoothly with the new owner and to ensure no interruption in payments, we need a few details to update our records.

What happens next:

Let the Real Estate Management team know the sale is closed or will be closing.
Share the new owner’s contact information so we can reach out to them.
Have ready the items listed below.

Most ownership changes are processed quickly. To ensure a smooth transition, please send us and have ready the information below.

What to have ready

Your Site ID
Property address including your city and province
Closing / possession date
New owner’s name and email
A signed legal notice and direction, signed by the selling landlord

I need to update my banking information

We can update the account your payments are deposited into. For your security, please do not send full banking details by email — the Real Estate Management team will send you a secure form.

To get started, send us a message with:

Your Site ID
Civic address including city and province
The legal name on your agreement with us
A note that you would like to update your deposit details

They will reply with the secure form and confirm once the change is in place.

What to have ready

Your Site ID
Civic address including city and province
The legal name on your agreement with us

I have a question about my agreement

Happy to help with any question about your agreement — renewal timing, rent, terms, or access. The Real Estate Management team has your agreement on file.

Adding your Site ID and agreement reference number in your message helps us pull up your file before we reply, so you get a complete answer the first time.

What to have ready

Your Site ID
Agreement reference number (if you have it)

I have a question about property tax

Received your municipal property tax bill?

Send a copy of the bill directly to propertytax@terrion.com with your Site ID and property address — that is it. This is the fastest way to have it processed; no form needed.

What to have ready

Your Site ID
Civic address including city and province
A copy of the tax notice or bill, if you have it

I have a question about insurance

Happy to help with insurance questions — coverage, certificates of insurance, or the requirements under your agreement. The Real Estate Management team can point you to the right details.

Adding your Site ID and civic address in your message helps us find your file quickly.

What to have ready

Your Site ID
Civic address including city and province
Your current certificate of insurance, if you have it

Site access or maintenance

For site access requests or to report a maintenance concern at your property, our Real Estate Management team will coordinate with the right crew.

If this is an urgent matter, please call our Network Operations Centre (NOC) at 1-800-391-1391 (Option 3). For non-emergency matters, please send us a message using the form on this page.